Customer Service Officer
We are looking for a consultant to join our team in the client sector service
Hi, I'm Louise and I would like to help you with this vacancy
Contact Louise Hallet on +32 (0) 498 60 54 27 or via louise.hallet@evertys.be
Apply right nowJob description
- Ensure day-to-day contact with end customers:
- Act as the first point of contact for our customers.
- Provide accurate and timely responses to customer inquiries.
- Provide commercial and administrative support:
- Active involvement in domestic and international account opening processes.
- Support for credit-related and daily banking aspects.
- Follow-up on risk and profitability reports, client file management, and compliance obligations (managing deadlines, client contacts, and discussing complex files with internal stakeholders).
- Client portfolio management:
- Handle a dedicated client portfolio within an experienced team of commercial support officers.
- Act as the primary contact for daily banking-related questions.
- Serve as a backup during the Relationship Manager’s absence.
- Quality service delivery:
- Strive for high-value service, ensuring internal procedures and deadlines are respected.
Criteria
Competencies
- Dutch/French: Strong spoken and written communication skills.
- English: Spoken and/or written communication skills are a plus.
Education:
- Bachelor’s degree or equivalent experience in customer service or finance.
Required experience/knowledge:
- Technical experience:
- Mandatory: Good expertise in MS Office.
- Business experience:
- Mandatory: Strong interest in finance and banking (products).
Soft skills:
- Strong communicator, diplomatic, and customer-oriented.
- Quality-minded with a commercial spirit.
- Able to work independently.
- Stress-resistant and flexible.
- Analytical with a pragmatic approach.
- Organized with strong follow-up capabilities.
Offer
Permanent contract with a competitive salary package
A dynamic work environment within a motivated team
Flexibility: 50% on-site / 50% remote work
Opportunities for learning and career growth