Customer Service Officer

We are looking for a consultant to join our team in the client sector service

Region
Brussels
Contract type
Project Consultant

Hi, I'm Louise and I would like to help you with this vacancy

Contact Louise Hallet on +32 (0) 498 60 54 27 or via louise.hallet@evertys.be

Apply right now

Job description

  • Ensure day-to-day contact with end customers:
  • Act as the first point of contact for our customers.
  • Provide accurate and timely responses to customer inquiries.
  • Provide commercial and administrative support:
  • Active involvement in domestic and international account opening processes.
  • Support for credit-related and daily banking aspects.
  • Follow-up on risk and profitability reports, client file management, and compliance obligations (managing deadlines, client contacts, and discussing complex files with internal stakeholders).
  • Client portfolio management:
  • Handle a dedicated client portfolio within an experienced team of commercial support officers.
  • Act as the primary contact for daily banking-related questions.
  • Serve as a backup during the Relationship Manager’s absence.
  • Quality service delivery:
  • Strive for high-value service, ensuring internal procedures and deadlines are respected.

 

Criteria

Competencies

 

  • Dutch/French: Strong spoken and written communication skills.
  • English: Spoken and/or written communication skills are a plus.

 

Education:

  • Bachelor’s degree or equivalent experience in customer service or finance.

 

Required experience/knowledge:

  • Technical experience:
  • Mandatory: Good expertise in MS Office.
  • Business experience:
  • Mandatory: Strong interest in finance and banking (products).

 

Soft skills:

  • Strong communicator, diplomatic, and customer-oriented.
  • Quality-minded with a commercial spirit.
  • Able to work independently.
  • Stress-resistant and flexible.
  • Analytical with a pragmatic approach.
  • Organized with strong follow-up capabilities.

 

Offer

Permanent contract with a competitive salary package

A dynamic work environment within a motivated team

Flexibility: 50% on-site / 50% remote work

Opportunities for learning and career growth

We look forward to meeting you

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