How Charles puts people first in bodily injury claims

Written by

Alyssa Lefever

02 min. reading time
05/08/2025

Testimonial
Insurance

Since joining Evertys, Charles has been working as a bodily injuries claims handler, stepping into a fast-paced environment where his role is both operational and strategic.

"I was brought in to support a team that was under pressure. My goal is to help reduce the backlog and bring clarity to complex cases.”

What does Charles' day-to-day work involve?

“It’s about being present, helping the team breathe, and making sure each case moves forward with care and precision. You’re not just processing files. You’re helping people move forward after something life-changing. That’s what makes it meaningful.”

A job that blends law, numbers, and people

Charles’ role is far from routine. Each case is unique, often involving people going through some of the most difficult moments of their lives.

“You can’t help but feel connected to the stories behind the files. But you also need to stay focused and objective to do the job well. "

To succeed, he relies on a mix of skills:

Legal expertise to apply the right rules and frameworks, to make sure that eveything is compliant.
Analytical thinking to calculate compensation accurately, that serves both the insurance company and the policyholder.
Negotiation skills to find balanced solutions that will benefit both parties.
Emotional intelligence to handle sensitive situations with empathy, while staying composed and objective.

“It’s not about giving the highest or lowest amount, it’s about what’s fair.”

The Evertys environment: supportive and energizing

Part of the Evertys community for almost two years now, Charles Capelle has been working as a bodily injury claims handler. Closely in contact with Business Manager Léna Raevens, he shared how the support and guidance from Evertys really made the difference during his job search.

What Charles appreciates most about working at Evertys is the culture. “The team is young, dynamic, and really open. From day one, I felt supported.” Even though consultants often work on-site with clients, at Evertys, we make sure no one feels disconnected: